Operations Supervisor
🎯 رقم الهاتف ☎ البريد الالكتروني 📩
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الناشر : مصادر خارجية
القسم : سكرتارية وإدارة
الدور الوظيفي : علاقات عامة
الراتب : حسب المصدر As per source
مكان العمل : القصيم، السعودية
تاريخ النشر : 03/12/2017
Job Description
Responsible for all functions and financial metrics for the branch.
Provides input into the Annual Operating Plan.
Manages the branch to the Annual Operating Plan.
Monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Provides input into annual marketing and sales plan.
Develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.
Develops an understanding of Cummins’ business in the region, globally and across all business units.
Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs.
Develops a culture of customer service in the branch, recruits, develops, motivates and retains high quality customer service employees.
Manages customer service through Branch operations.
Implements and enforces use of defined service processes.
Manages warranty submission and rejection for the branch.
Develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement.
Monitors Repair Event Cycle Time and manages process improvements within the branch.
Manages compliance with health, safety and environmental standards and compliance; actively participates in health, safety and environment audits.
Ensures that employees understand Cummins’ culture of corporate responsibility.
Manages facilities maintenance, manages leases and recommends changes to facilities as appropriate.
Manages, develops and motivates employees.
Completes, agrees to and monitors work plans and Individual Development
Plans for direct reports.
Meet all AOP KPI’s as determined by the DBU Balance scorecard as well as meeting all items as nominated on the annual Work plan.
Oversee branch cash flow initiatives with regard to WIP, Debtors and Parts Stocking levels.
To ensure that the Branch facility is properly maintained and managed, and to recommend changes to facility as appropriate
Track monthly parts sales and monitor first pass fill delivery performance to customers and service team. Monitor turn rates advised by Supply Chain team
To identify, develop and implement opportunities and business plans to grow the business each year through increased sales.
Manage all branch operations as well as employees working at the facility.
Focus in growing and capture the potential business in the Gizan.
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