Shopping Mall Operations Manager
🎯 رقم الهاتف ☎ البريد الالكتروني 📩
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الناشر : مصادر خارجية
القسم : سكرتارية وإدارة
الدور الوظيفي : مديرين
الراتب : As per source
مكان العمل : دبي، الامارات
تاريخ النشر : 15/09/2017
رقم الهاتف : 21269402
Job Description
Purpose of the Position:
Supervise and manage shopping mall operations including property management, tenant management, customer service, Facility management, housekeeping and maintenance.
Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailer’s business activity and pleasant shopping environment for customers.
Job Description
-Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors;
-Maintain high-quality property standards through daily checks and periodic preventive maintenance and security control for mall premises including parking, service areas, toilets and other common areas;
-Manage day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements;
-Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall;
-Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services;
-Manage tenant shops operational compliance i.e. shop appearance, merchandise, trading hours, waste removal and signage through regular audits;
-Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making;
-Maintain up-to-date records and documentation for both mall-related i.e. insurance, completion certificates, approvals and tenant-related i.e. lease contracts, trade licenses, insurance, approved drawings, permits ;
-Ensure timely payments collection from tenants rents, charges, deposits and payables towards service providers and suppliers for mall operational activity maintenance, cleaning , ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels;
-Perform annual review of retailer performance. In consultation with mall management recommend appropriate tenant mix/use for annual planning and implementation.
Job Specification:
-Bachelor’s degree with 10 years’ experience in Mall operations management position
-Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management preferably in a reputed shopping malls / Real Estate companies in GCC.
DESIRED ATTRIBUTES:
-Conflict management skills
-Outstanding customer service
-Decision Making & sound judgment
-Proven track-record of managing a team
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